Effective Date: 4 August 2026

Nest and Nurture Play Therapy is committed to protecting your privacy and handling your personal information responsibly.

This policy explains how we collect, use and protect your information when you visit this website or contact us.

Who We Are

Data Controller:

Julie Miller

Nest and Nurture Play Therapy

Penarth

Vale of Glamorgan

Wales

United Kingdom

For any privacy enquiries please contact us using the details on the Contact page.

Information We Collect

Depending on how you use the website, we may collect:

Information you provide

your name
email address
telephone number
information included in contact forms or emails.

Technical information

Your browser may automatically provide:

IP address
browser type
operating system
pages visited
referring website
date and time of visit.

How We Use Your Information

We use personal information to:

respond to enquiries
arrange consultations
provide information about services
administer appointments
improve the website
meet legal and professional obligations.

We do not sell personal information.

Legal Basis for Processing

Under UK GDPR we process information under one or more of the following lawful bases:

Consent
Contract
Legitimate Interests
Legal Obligation

Special category health information is processed only where permitted under Article 9 UK GDPR and applicable UK legislation.

Confidentiality

If you become a therapy client, information collected during therapy is governed by separate therapy agreements and professional confidentiality requirements.

Confidentiality may be broken where required by law or where there are safeguarding concerns involving a child or vulnerable person.

Data Sharing

We only share information where necessary, including:

professional supervisors (where identifying information is minimised wherever possible)
legal or regulatory authorities where required by law
safeguarding agencies when necessary
secure service providers supporting website or email systems.

We never sell personal data.

Data Security

We take reasonable technical and organisational measures to protect your information, including secure passwords, appropriate software protection and secure storage.

However, no internet transmission can be guaranteed completely secure.

How Long We Keep Information

Website enquiries are retained only as long as necessary.

Therapy records are retained in accordance with professional requirements, insurance obligations and legal guidance.

Your Rights

Under UK GDPR you have the right to:

access your information
request correction
request erasure where appropriate
restrict processing
object to processing
request data portability where applicable
withdraw consent where consent is the lawful basis.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Children’s Privacy

This website is intended for parents, carers, schools and professionals.

Children should not submit personal information through the website without parental or guardian involvement.

Cookies

Cookies are small text files stored on your device.

They help websites function correctly and improve user experience.

Essential Cookies

These cookies are necessary for the website to operate.

They cannot normally be switched off.

Examples include:

security
session management
page functionality.

Analytics Cookies

If analytics are enabled (for example Google Analytics or similar), these cookies help us understand how visitors use the website.

Analytics data is anonymised where possible.

Analytics cookies are only used with your consent.

Marketing Cookies

Nest and Nurture Play Therapy does not currently use advertising or marketing cookies.

If this changes, your consent will be requested before these cookies are placed.

Managing Cookies

You can control or delete cookies through your browser settings.

Blocking some cookies may affect website functionality.

Third-Party Services

If this website uses services such as:

Google Maps
embedded videos
online booking systems
social media links

those providers may place their own cookies or collect information according to their own privacy policies.

Changes to This Policy

This Privacy & Cookies Policy may be updated from time to time.

The latest version will always be published on this website.

Contact

For questions about this Privacy & Cookies Policy, please contact: